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5 Customer Support Metrics Every Customer Service Department Should Be Measuring

Nov 22, 2017

When you think about great customer support, what are the first things that come to mind? If you’re like most people, you probably think about patience, positivity, knowledge, and a willingness to help, among others. What you probably don’t think about right away is metrics. But, if you’re the CEO of a business or manage a customer support department, you probably should be thinking about your metrics. While all those items listed above are crucial to a strong customer support team, metrics are really what we use as businesses to measure our performance and make improvements to our processes. This should be no different in the customer support department. No need to leave the metrics to the financial and marketing team! Let’s take a look at the 5 customer support metrics that you should be tracking and how they can help inform your customer support strategy.

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Marketing Agency 101: How Sharing a Data Dashboard with Your Client Can Increase Productivity

Nov 20, 2017

How much time do you and your staff spend pulling analytics, preparing client reports and then explaining what those metrics actually mean to your clients? Our guess is that it’s probably a substantial amount of your time. How great would it be to get some of that time back and be able to spend it actually working on your client’s marketing initiatives? Sounds pretty good, right?

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Beyond the Numbers: How to Turn Your Marketing Analytics Into Data Insights

Nov 16, 2017

Numbers are awesome. They make us sound slick in meetings and they look great in emails to decision-makers, but unless we know how to interpret the data and take action to improve it, we’re merely talking the talk, or jargon, as the case so often is in the world of marketing.

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More Than A Data Dashboard: Introducing Social Media Publishing

Nov 13, 2017

As the world has continued to evolve and our understanding of the importance of social media has evolved, we have all become increasingly aware of the need to be active and consistent on each of our social media profiles. After all, that is where you and your consumers are likely spending a good portion of your day!

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New LinkedIn Ads Widget

Oct 19, 2017

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Cyfe 3: Social Publishing, Mashups, Alerts, Goals & More

Sep 07, 2017

You spoke, we listened. Our team has been working very hard lately to build the next major version of Cyfe based on your valuable feedback. We are excited to announce some incredible new features! Social Media Publisher Widget The Publisher widget allows you to plan, schedule, and manage your social media campaigns across major social...

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4 Must Have SaaS Metrics for Your Software as a Service Company

Apr 24, 2017

Software as a service, or SaaS, is one of the fastest growing industries in the world. It can include anything from analytics dashboards like Cyfe to marketing automation companies like HubSpot to industry specific software. Because of the nature of a software as a service company, data has to be a driver in every single...

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11 Ways to Put Your Business Intelligence Analytics to Work Growing Your Company

Apr 18, 2017

On its best day business is fuzzy. If it were simply black and white, everyone would be crushing it. Instead, we do our best to make intelligent guesses that keep us moving forward, but the smartest among us use metrics and automation tools to help clear up the fuzziness allowing for informed, intelligent, data-driven, action...

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How a Data Dashboard Can Serve as an Employee Motivation Tool

Mar 28, 2017

It’s no secret that motivated employees are more productive, happier and all-around better employees. In fact, according to a study done by the University of Warwick, happier employees can improve productivity 10 – 12% We’ve all dealt with employees who were great at their jobs, and those employees who couldn’t have cared less. If businesses...

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