5 Customer Support Metrics Every Customer Service Department Should Be Measuring
Nov 22, 2017
When you think about great customer support, what are the first things that come to mind? If you’re like most people, you probably think about patience, positivity, knowledge, and a willingness to help, among others. What you probably don’t think about right away is metrics. But, if you’re the CEO of a business or manage a customer support department, you probably should be thinking about your metrics. While all those items listed above are crucial to a strong customer support team, metrics are really what we use as businesses to measure our performance and make improvements to our processes. This should be no different in the customer support department. No need to leave the metrics to the financial and marketing team! Let’s take a look at the 5 customer support metrics that you should be tracking and how they can help inform your customer support strategy.